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Data Reduction Support

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  1. FAQ about the Gemini IRAF package

  2. Scisoft Problems related to the Gemini IRAF package

  3. Other Known Problems (and workarounds, where possible) in the current and previous versions of the Gemini IRAF package


Submitting a HelpDesk Ticket

If you come across a new problem while using the Gemini IRAF package, please check the FAQ, Scisoft Problems, other Known Problems above, and make sure your are using the latest version of the Gemini IRAF package before submitting a HelpDesk ticket via the Gemini HelpDesk. You may also want to check the Gemini Data Reduction User Forum (see below). When submitting a HelpDesk ticket, please select "Gemini IRAF" as the "Topic" in the drop-down menu and include the following information, where applicable, so that your request can be dealt with efficiently: 


  • The output from the install_check task (which contains information about the installation and the operating system)
  • The program ID
  • The text of the error message
  • The call to the task that produced the error message, including the number(s) of the input file(s)
  • A complete copy of the parameter settings (type "lpar <taskname>" at the IRAF prompt, where <taskname> is the name of the task)

For a complete list of what you will be asked for and to see what procedure your First Responder will follow, check this document:  Data Reduction Helpdesk First Responder Guidelines.

Gemini Data Reduction User Forum This Forum is intended as a user-supported location for trading ideas, scripts and best practices, and taking part in user-driven public discussions of data reduction processes and strategies. If you have written a script, procedure, tip or other description of your own process which you think other Gemini users may find helpful in reducing their data sets, please consider posting here.

Gemini Observatory Participants