Science Operations Announcements

Observing Database Interruption Jan 25

January 24th, 2023

Both Gemini Observing Databases will be offline for ~30 minutes in the Chilean morning (roughly 10am Chile and 3am Hawaii) while we perform software updates.

During this time the following services will be unavailable:

  • Observing Tool synchronizations and file transfers
  • Phase I Tool guide star probability queries
  • Non-sidereal target queries
  • Integration Time Calculators
  • Target of Opportunity triggers

New Gemini Helpdesk platform launches January 30, 2023

January 20th, 2023

We are pleased to announce that we will be moving the Gemini Helpdesk to a new cloud-based platform on January 30, 2023. The general system of tiered support from the National Offices and Gemini support staff will remain unchanged. The primary changes for our users are the requirement for creating an account on the system for ticket submissions, and moving to a fully web-based system for ticket interactions. Users will still receive email notifications when their tickets have been updated.

Observing Databases offline Dec 5

December 2nd, 2022

The Gemini observing databases will be offline for several hours on Monday, December 5 while we perform software updates.

During this time the following services will be unavailable:

  • Observing Tool synchronizations and file transfers
  • Phase I Tool guide star probability queries
  • Non-sidereal target queries
  • Integration Time Calculators
  • Target of Opportunity triggers

GN ODB offline Sep 13

September 12th, 2022

On Tuesday September 13 the Gemini North observing database will be offline for hardware maintenance from approximately 10am - 11am HST.

During this time the following services will be unavailable:

  • Phase I Tool guide star probability queries
  • Observing Tool synchronizations and file transfers (Gemini North programs only)
  • Observing Tool non-sidereal target queries (Gemini North programs only)

Please check this site for further announcements.

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