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Helpdesk Categories

The categories and sub-categories in the Gemini HelpDesk, together with the broad tier-2 assignments, are as follows:

 

Category (ordered as in the helpdesk selection menu) Tier 2 support Explanation
Sub-category
Instruments For queries from proposals through data reduction
QUIRC/Hokupa’a * Gemini
NIRI US
CIRPASS * Gemini
OSCIR * Gemini
GMOS Canada
Michelle * Gemini
Phoenix US
T-ReCS * US
ALTAIR Gemini
bHROS * Gemini
GeMS Gemini
GNIRS US
GPI US
GSAOI Australia
NIRSPEC * Gemini
Flamigos-1 * Gemini
Flamigos-2 US
NIFS Australia
NICI US
GRACES Brazil
Other instrumentation Gemini
Telescope For queries regarding telescope (non-instrument related) capabilities
WFS/guide stars Gemini
Acquisition Gemini
Calibration Gemini
Polarimetry Gemini
Adaptive Optics Gemini
Other capabilities Gemini
Observing
PIT or Phase I Gemini
Observing Tool/Phase II Gemini
Observing modes Gemini
Astrometry Gemini
Pipeline processing Gemini
Gemini IRAF Gemini For queries regarding the use of the Gemini IRAF package
General IRAF US For queries regarding the general use of IRAF
GMMPS Gemini
Data Reduction Users Forum Gemini For queries regarding the use of of the Forum.
Gemini Observatory Archive Gemini
HelpDesk Gemini For queries regarding the use of this system
Web sites Gemini
Gemini North visitors Gemini
Gemini South visitors Gemini
Gemini committees Gemini
Partner Country Support Gemini
Computers Gemini
PR/outreach Gemini
Other Gemini


* Retired Instruments