Helpdesk Categories
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The categories and sub-categories in the Gemini HelpDesk, together with the broad tier-2 assignments, are as follows:
| Category (ordered as in the helpdesk selection menu) | Tier 2 support | Explanation |
| Sub-category | ||
| Instruments | For queries from proposals through data reduction | |
| QUIRC/Hokupa’a * | Gemini | |
| NIRI | US | |
| CIRPASS * | Gemini | |
| OSCIR * | Gemini | |
| GMOS | US | |
| Michelle * | Gemini | |
| Phoenix | US | |
| T-ReCS * | US | |
| ALTAIR | Gemini | |
| bHROS * | Gemini | |
| GeMS | Gemini | |
| GNIRS | US | |
| GPI | US | |
| GSAOI | Gemini | |
| NIRSPEC * | Gemini | |
| Flamigos-1 * | Gemini | |
| Flamigos-2 | US | |
| NIFS | Gemini | |
| NICI | US | |
| GRACES | Brazil | |
| Other instrumentation | Gemini | |
| Telescope | For queries regarding telescope (non-instrument related) capabilities | |
| WFS/guide stars | Gemini | |
| Acquisition | Gemini | |
| Calibration | Gemini | |
| Polarimetry | US | |
| Adaptive Optics | Gemini | |
| Other capabilities | Gemini | |
| Observing | For queries related to everything else not related directly to instruments or telescope | |
| PIT or Phase I | Gemini | |
| Observing Tool/Phase II | Gemini | |
| Observing modes | Gemini | |
| Astrometry | Gemini | |
| Pipeline processing | Gemini | |
| Gemini IRAF | Gemini | For queries regarding the use of the Gemini IRAF package |
| General IRAF | US | For queries regarding the general use of IRAF |
| GMMPS | Gemini | |
| GMOS Cookbook | Gemini | For queries regarding US created and supported GMOS Cookbook |
| Gemini Observatory Archive | Gemini | |
| HelpDesk | Gemini | For queries regarding the use of this system |
| Web sites | Gemini | |
| Gemini North visitors | Gemini | |
| Gemini South visitors | Gemini | |
| Gemini committees | Gemini | |
| Partner Country Support | Gemini | |
| Computers | Gemini | |
| PR/outreach | Gemini | |
| Other | Gemini |
* Retired Instruments
