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Helpdesk Categories

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The categories and sub-categories in the Gemini HelpDesk, together with the broad tier-2 assignments, are as follows:

 

Category (ordered as in the helpdesk selection menu) Tier 2 support Explanation
Sub-category
Instruments   For queries from proposals through data reduction
QUIRC/Hokupa’a * Gemini
NIRI US
CIRPASS * Gemini
OSCIR * Gemini
GMOS US
Michelle * Gemini
Phoenix US
T-ReCS * US
ALTAIR Gemini
bHROS * Gemini
GeMS Gemini
GNIRS US
GPI US
GSAOI Gemini
NIRSPEC * Gemini
Flamigos-1 * Gemini
Flamigos-2 US
NIFS Gemini
NICI US
GRACES Brazil
Other instrumentation Gemini
Telescope   For queries regarding telescope (non-instrument related) capabilities
WFS/guide stars Gemini
Acquisition Gemini
Calibration Gemini
Polarimetry US
Adaptive Optics Gemini
Other capabilities Gemini
Observing   For queries related to everything else not related directly to instruments or telescope
PIT or Phase I Gemini
Observing Tool/Phase II Gemini
Observing modes Gemini
Astrometry Gemini
Pipeline processing Gemini
Gemini IRAF Gemini For queries regarding the use of the Gemini IRAF package
General IRAF US For queries regarding the general use of IRAF
GMMPS Gemini
GMOS Cookbook Gemini For queries regarding US created and supported GMOS Cookbook
Gemini Observatory Archive Gemini
HelpDesk Gemini For queries regarding the use of this system
Web sites Gemini
Gemini North visitors Gemini
Gemini South visitors Gemini
Gemini committees Gemini
Partner Country Support Gemini
Computers Gemini
PR/outreach Gemini
Other Gemini


* Retired Instruments


Gemini Observatory Participants