Helpdesk Categories
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The categories and sub-categories in the Gemini HelpDesk, together with the broad tier-2 assignments, are as follows:
Category (ordered as in the helpdesk selection menu) | Tier 2 support | Explanation |
Sub-category | ||
Instruments | For queries from proposals through data reduction | |
QUIRC/Hokupa’a * | Gemini | |
NIRI | US | |
CIRPASS * | Gemini | |
OSCIR * | Gemini | |
GMOS | US | |
Michelle * | Gemini | |
Phoenix | US | |
T-ReCS * | US | |
ALTAIR | Gemini | |
bHROS * | Gemini | |
GeMS | Gemini | |
GNIRS | US | |
GPI | US | |
GSAOI | Gemini | |
NIRSPEC * | Gemini | |
Flamigos-1 * | Gemini | |
Flamigos-2 | US | |
NIFS | Gemini | |
NICI | US | |
GRACES | Brazil | |
Visiting Instruments | Gemini | |
Telescope | For queries regarding telescope (non-instrument related) capabilities | |
WFS/guide stars | Gemini | |
Acquisition | Gemini | |
Calibration | Gemini | |
Polarimetry | US | |
Adaptive Optics | Gemini | |
Other capabilities | Gemini | |
Observing | For queries related to everything else not related directly to instruments or telescope | |
Fast Turnaround | Gemini | |
PIT or Phase I | Gemini | |
Observing Tool/Phase II | Gemini | |
Observing modes | Gemini | |
Astrometry | Gemini | |
Gemini IRAF | Gemini | For queries regarding the use of the Gemini IRAF package |
General IRAF | US | For queries regarding the general use of IRAF |
GMMPS | Gemini | |
GMOS Cookbook | Gemini | For queries regarding US created and supported GMOS Cookbook |
Gemini Publications Database | Gemini | For queries regarding the use of the Gemini User Publication Database |
Gemini Observatory Archive | Gemini | |
HelpDesk | Gemini | For queries regarding the use of this system |
Web sites | Gemini | |
Gemini North visitors | Gemini | |
Gemini South visitors | Gemini | |
Gemini committees | Gemini | |
Partner Country Support | Gemini | |
Computers | Gemini | |
PR/outreach | Gemini | |
Other | Gemini |
* Retired Instruments